FAQ

About the rackets

What does 12K carbon mean?

The "K" refers to how many filaments are bundled in each strand (tow) of carbon fibre. 12K means 12,000 filaments per tow. That produces a denser, stiffer weave that transfers more energy on contact. It is the same grade used in pro level rackets from brands charging £200+. We have a full breakdown on our Why 12K Carbon page.

Are all three rackets the same?

Yes. The Ice White, Midnight Black, and Shark Blue are all the same racket with the same spec. Same 12K carbon, same weight, same shape, same performance. The only difference is the colourway. Pick whichever you like the look of.

What level are these rackets for?

All levels. The 12K carbon face gives experienced players the responsiveness they want, while the balanced weight and forgiving sweet spot make it comfortable for beginners learning their technique. If you are just starting out, our beginner buying guide covers everything you need to know.

How do your rackets compare to brands like Nox, Bullpadel, or Head?

The carbon grade is the same. The main difference is price. Most brands sell their 12K carbon rackets for £150 to £300+ because they factor in retail margins, pro sponsorships, and marketing spend. We sell direct, so you get the same material at £79.95.

Shipping and delivery

How much is shipping?

Free UK shipping on all orders over £50. Every racket is £79.95, so it automatically qualifies for free shipping. Orders under £50 have a small flat rate shipping charge.

How long does delivery take?

UK orders typically arrive within 2 to 4 working days. We ship from the UK.

Do you ship internationally?

We currently ship to the UK. International shipping may be available in the future. Drop us a message through the contact page if you are outside the UK and want to place an order.

Returns and warranty

What is your returns policy?

If you are not happy with your racket, you can return it within 30 days of delivery for a full refund, provided it is in unused condition with original packaging. Contact us through the contact page to arrange a return.

What if my racket arrives damaged?

Get in touch straight away with a photo of the damage. We will send a replacement or issue a full refund, your choice.

FAQ