FAQ

Q: What’s your shipping policy?
A: We’re committed to getting your order to you as quickly as possible. All orders are delivered within 7–14 business days. If you’ve got any questions along the way, we’re just an email away!

Q: Where do your products come from?
A: We go the extra mile to source the very best! Our products come from trusted suppliers across the UK and around the globe, all carefully selected to bring you top-quality gear you'll love.

Q: Do you have a physical store?
A: Not at the moment, we're 100% online! This means we can focus on delivering premium products straight to your doorstep, with ease and convenience.

Q: Can I return or exchange something if it’s not quite right?
A: Of course! We want you to be completely happy with your purchase. That’s why we offer a 14-day return or exchange policy. Just visit our Shipping & Returns page for all the details, we’ll make it as smooth as possible.

Q: How can I reach customer support?
A: We're here for you! Drop us a line anytime at info@12kpadel.com, or head over to our contact page. Our friendly support team is available to help with whatever you need.

Q: Are your products really authentic and high quality?
A: 100%. We’re passionate about what we do, and that means only offering gear we truly believe in. Every product is handpicked from reputable suppliers to ensure premium quality, performance, and style. You deserve the best, and we’re here to deliver exactly that.